Circet Install Limited (KN Install Limited)

One of your Circet vans 251D30875 is parked on my mothers path ( front wheel and back wheel) in Gulistan Cottages Rathmines.These cottages have no front gardens and the van is currently on a path that collapsed from the same issue years ago...heavy vans parking on it. My mother is 88 yrs old and suffers from dementia.She has just come home from hospital after having pneumonia.One of her last few pleasures is being able to look out of her front window and see a bit of life. This van is blocking her front bedroom and sitting room window . It's been reported to Rathmines Garda Station and Dublin City Council parking services. It's to be removed from my mothers property immediately.My mothers sitting room and bedroom have been in darkness for the past few days because of your companies van blocking the light. Remove it immediately .

Had the fibre done today by a lad name is Tom very nice lad done a great job explained everything and the job wasn't quite so easy for him but he just got on with it and done the job. I think that workers like Tom should receive a bonus from their employer for the hard work they do. As the employer gets big money from the government to install it. Tom have a nice Xmas you and your family and Thanks.

Absolutely Useless service. Scheduled with Circet to install our fibre broadband a month ago. Booked day off work to be there , Man came and had to leave after 30 minutes because he wasn’t feeling well. That was fair enough. Rescheduled for them to come out tomorrow the 17th, booked another day off work and they rang today cancelling at the last minute. No apology or reasonable explanation. Not good enough.

Absolutely appalling service. Broadband gone at home where I work from. Appointment made and a no show. No phone call or email explaining they weren’t coming. Have to wait another two days for another appointment. That will be three days of not working and three days of no pay because of Circet

Update: The internet has been installed and the man was very nice and professional. If they turn up, the work is quickly done and very professional. However I was waiting 6 weeks and they cancelled multiple times. Be prepared for a long way with Very bad customer service, but once they arrive everything goes very smoothly. Old review: Very bad company with ignorant staff. The customer service lines are a joke. They'll pick up and then put the phone down and you can hear them talking and laughing in the background until you hang up. Everytime they cancel they say some rubbish such as "our technician had an emergency" or "rang in sick" and will always leave it up until the last minute to call you. They're the only ones in the country providing the service so they don't have to care about how customers feel or the quality of service.

This review concerns property damage…

This review concerns property damage caused during work at a neighbour’s home, not an installation at my property. On 26 June 2025, between 12:30 and 13:30, engineers contracted by Openreach (Circet) were carrying out fibre optic installation work at my neighbour’s address. During this work, a cordless drill was dropped onto my roof, damaging slate tiles. I confronted the engineers immediately, but they refused to accept responsibility. I have video evidence and the registration number of the van present at the time. Despite reporting the matter to both Circet and Openreach, I have been left with a damaged roof and no resolution. The lack of accountability and communication has been extremely disappointing. I am seeking appropriate compensation for the damage caused and a proper response from the company responsible.

Installation engr Victor Ehiosen

Installation engr. Victor Ehiosun came and install my broadband full fibre today. He was very patient and humble, neat and professional at his job. He connect me to my TV, table and devices, he did a wifi check and ensure that the router was position in best location to avoid blind spot. I will give him 10/10.

Seem unreliable and low quality

They didn't turn up for the appointment. Call came 10 minutes after due to say the engineer didn't turn up today. Next appt. a week later the engineer turned up 2 minutes before end of slot with no prior call or anything and then asked me what to do.

Over two weeks and no fibre connection

Over two weeks and no fibre connection. Technician took the Imagine router but according to Circet its my fault as i am a liar. Avoid Circet

Abusive staff entered property without notice or permission

A man with a large ladder suddenly just appeared in my garden. I asked what he was doing, “broadband” he said. I asked for details as we the landowners had not been informed of any work. He refused. I fetched my baby he had woken and I said they are welcome to do work but I needed more details and he refused and stuck his middle finger up me. I tried to contact the company but there was no answer.