Duleek Energy Centre

I recently had a home consultation with The Energy Centre regarding solar panels, and unfortunately the experience left me both disappointed and uncomfortable. The representative was polite and took me through the system and pricing. However, I was presented with two quotations: a standard price and a second price that was over €4,000 lower. I was told that the discounted price was only available if I made a decision there and then, during the visit. As this is a significant financial investment, I explained that I was not in a position to make an immediate decision and would need time to consider the information and do my own research. Out of curiosity, I asked how many customers are actually able to commit to such a large purchase on the spot. I was told that many people do, and when I expressed surprise, the conversation took an uncomfortable turn. I was told that most people know to do their research in advance and, “no harm to you being South African,” but that most Irish people understand that when a salesperson visits their home, a decision is expected on the day. I found this comment inappropriate and unnecessary. It felt dismissive and implied that I was uninformed. I also found the sales approach of offering a substantial discount only for an immediate decision to be high-pressure and not in keeping with the level of trust and consideration that should accompany a major home investment. I believe customers should be given time to make informed decisions without pressure, and cultural assumptions have no place in a professional consultation. Based on this experience, I would encourage others to be aware of the company’s sales approach before booking a consultation.

Seven years ago I installed the hot water panels and they have been working a treat. The Rep. from the Energy Centre informed me that if I got 7 referrals I would be refunded all my costs. I got the 7 referrals and received a full refund. How good is that. In January 2004 I had the Electric Solar Panels installed by the Energy Centre and within three months I had 7 referrals again and received a full refund from the Energy Centre. I don't know of any other company that has such a great promotion as the Energy Centre. The Company Engineers are highly efficient and leave the house as they found it, clean and tidy. I would highly recommend the Energy Centre and will continue to promote them, not forgetting the friendly Rep. Wayne Leonard.

The rep that called to us with his pitch was professional and really nice but the guys who did the work were NOT they were in a rush and damaged a unit in my hall, tried to hide it and said they would stick the piece back on!! No apology or accountability There was a huge hole in my wall from the inside. Said they patched it up but lied. When we complained I felt Stephen tried to defend them “never had a complaint before” paid for the damage but made us feel like we were difficult customers. I cannot recommend them

Used the Energy Centre to service and repair our solar thermal panels. Very professional on the phone, prompt call out the following day and all round a great service. Was reluctant to call based on recent negative reviews, but wouldn't hesitate to recommend them for the professionalism and timeliness.

Neighbour got panels installed and I got leaking roof day after. Installers walking on my part of roof during installation did some damage. Came down to check and said that leak its far away from panels....no contact back after my everyday phonecalls!!! Gangsters company!!! Avoid

Disappointed and uncomfortable

I recently had a home consultation with this company regarding solar panels, and unfortunately the experience left me both disappointed and uncomfortable. The representative was polite and took me through the system and pricing. However, I was presented with two quotations: a standard price and a second price that was over €4,000 lower. I was told that the discounted price was only available if I made a decision there and then, during the visit. As this is a significant financial investment, I explained that I was not in a position to make an immediate decision and would need time to consider the information and do my own research. Out of curiosity, I asked how many customers are actually able to commit to such a large purchase on the spot. I was told that many people do, and when I expressed surprise, the conversation took an uncomfortable turn. I was told that most people know to do their research in advance and, “no harm to you being South African,” but that most Irish people understand that when a salesperson visits their home, a decision is expected on the day. I found this comment inappropriate and unnecessary. It felt dismissive and implied that I was uninformed because of my background. I also found the sales approach of offering a substantial discount only for an immediate decision to be high-pressure and not in keeping with the level of trust and consideration that should accompany a major home investment. I believe customers should be given time to make informed decisions without pressure, and cultural assumptions have no place in a professional consultation. Based on this experience, I would encourage others to be aware of the company’s sales approach before booking a consultation.

Gangsters

Neighbour got panels installed and I got leaking roof day after. Installers walking on my part of roof during installation did some damage. Came down to check and said that leak its far away from panels....no contact back after my everyday phonecalls!!! Gangsters company!!! Avoid

Absolutely great service by the staff

Absolutely great service by the staff, cannot fault the service in any way whatsoever. From my first phone call to the last. Exceptional

Awful experience

Awful experience. From the actual air source heat pump being installed incorrectly to then having to battle to get it fixed, kept blaming me, even though later admitted a valve hadn’t been turned all the way round. Awful to deal with, soon as grant is paid very hard to get hold of akd communication awful.

After sales service leaves a lot to be desired

They talk a good talk when selling to you and yes you have to sign up there and then if you want the discounts. I was initially impressed with the company’s installation process—efficient, neat, and professional. However, I am disappointed by the lack of adequate after-sales support, which has caused unnecessary frustration and wasted time. When my inverter went offline, I was provided with a video and a leaflet for reconnection. While the leaflet was included in the initial pack, I was not informed of its relevance during installation. Unfortunately, my reconnection was not straightforward, and despite multiple calls (and sending them pictures showing them the problem) I was repeatedly told that the matter would be looked into. The following day, I was assured that an engineer would call me back within “a few minutes” to guide me through the process. However, I never received any call, and after several hours of troubleshooting, I eventually managed to resolve the issue myself. I find this level of service unacceptable. The company presents itself well during the sales process, the after-sales support is severely lacking. I find this level of service unacceptable and not in line with the standards I expected from my initial dealings with the Energy Centre.