Bord Gais Energy Ltd

Thank You Charley for making me feel welcome, your patience, attention to detail and customer value was truly felt. Knowning a smart Woman like you is working for Bord Gais has me looking forward to being with Bord Gais for years to come. PS. Every time I ring the staff is Amazing so please keep it up guys, we really appreciate stuff like that!

Great staff and communications is easy and no robot voice machine. Plus great discount on the bills and contracts. I have being a customer for 3 years and I just renewed my contract for another year and they called me no more than 5 minutes on phone 📱 quick and easy. I highly recommend.

Dealing with Bord Gais has been a smooth enough trip for us, with paperless billing & Direct Debit payment there isn't too much to go wrong. Believe the offers are not the same as they were in previous years..no competition with prices. With the smart meter I could follow my usage 24/7 but since I changed plans , the usage display is gone. I think it should be available on all plans. Does anyone ever hear who wins the competitions

I have never had any issue with them. I have been a private and a business client for the last few years, any time I have a question, support is fairly easy to reach. With most companies, you are not a valued costumer after your first contract, but with Bord Gais Energy, they value their costumers, and try to keep the lowest most attractive price every year upon renewal. Haven't felt the need to search for a different supplier, and to continue being with them.

These folks give you one rate when selecting a contract then raise the rate a few weeks/months into the contract. They will lie and say to go for the smart plan because they will be cheaper going forward, and of course that was a lie. They will ask for feedback and then when you provide it not act on it. Bills are at random times so it isn't clear what you are paying for, 1 month, 1.5 months, 2 months, etc. Just a terrible company to have to deal with. No transparency, lies and just general scummy behavior. Oh and they increased their prices more than other energy companies. No respect for loyalty as well, they are happy to put one over a paying customer regardless of tenure - all my bills are always paid on time, automatically. 0 respect.

still new with Bord Gais

still new with Bord Gais. i switched since they have good rates that suit my usage.

Always very helpful in resolving…

Always very helpful in resolving queries,great customer service staff.

In renewing my plan by phone with Bord…

In renewing my plan by phone with Bord Gáis energy, I was given excellent assistance and information to understand the best option to choose and even as an existing customer it was better value with discounts than switching to another provider. Thank you Bord Gáis I’m grateful and very satisfied with your service. Highly recommend.

I don’t notice the 12 month payment because it’s so low

I don’t notice the 12 month payment, when it is time to book my service I get a reminder. It’s booked within two minutes. Very easy to use

Unrealistic method for calculating level billing

Company unable to implement monthly level billing .Their method of establishing the amount for level is based on an average of 4 months usage. When the 4 months is summertime there is no usage