Blackwell Energy Ltd

From start to finish, the service was excellent. Any issues that came up were quickly solved, communication was easy, and everyone was very friendly. The whole process was smooth and great value for money. Highly recommend Blackwell Energy, couldn’t fault them.

Blackwell Energy installed my Solar PV system with Tesla Powerwall 3 and Backup Gateway 2. The team was very professional and have done everything according to my needs and requests. The installation was very tidy and neat. I can highly recommend.

We initially met Keith, who was incredibly passionate about solar energy and made a great first impression. We chose Blackwell initially due to their quote. However, the real measure of a good company is how they handle things when plans don't go smoothly — and that's where Blackwell truly stood out. We encountered a few unexpected challenges during the project. It turned out our roof was made of asbestos and wasn’t suitable for mounting solar panels, which meant we had to retile the roof. Blackwell were very understanding of this unforeseen expense and went out of their way to source cost-effective roofing and asbestos disposal services for us. When it came time to install the panels, Paul and Ciaran were a pleasure to work with — professional, courteous, and efficient. We did have a minor issue with some damage to the ceiling below the attic during the installation, but Alan and Blackwell handled it without hesitation. They arranged for it to be fully replastered and painted, restoring it to its original condition. Customer satisfaction clearly matters deeply to them. They take pride in their work and ensure everything is finished to a high standard, without leaving a mess behind. I would definitely recommend Blackwell to anyone looking for reliable, conscientious solar panel installers.

I recently had a solar installation completed by this company and, unfortunately, the overall experience was quite poor, primarily due to ongoing communication issues and repeated failures to arrive on agreed dates. The installation team completed the initial day’s work but informed me at the end of the day that they could not finish due to brittle tiles on the roof. I was told someone would follow up—this was on a Wednesday. I received no contact, so I followed up myself the following Monday. I was told the team might return on Tuesday and that I would receive confirmation later that day. No confirmation ever came. On Tuesday, an engineer did visit the house, but this visit was unrelated to the solar panel installation. I then received a message on Thursday evening advising that the panel team would come on Friday, only for this to be cancelled due to weather. I confirmed my availability for the following Wednesday, but no one arrived, and when I followed up I was simply told that if no one turned up, I should assume they weren’t coming. I finally received another message on Thursday confirming a Friday visit. The team did arrive that Friday and completed the installation, although the electrician who was meant to walk me through the system never showed up. After installation, I was given no handover on how to operate the system—no explanation on switching it on or off, entering electricity prices into the app, or pairing my phone with the inverter. The inverter was not configured to send power to the grid, which I had to resolve myself. Additionally, the paperwork left in the house was for a completely different inverter model than the one installed. Overall, the lack of communication, missed appointments, and absence of a proper system handover made this a disappointing experience. Based on my experience, I would not recommend this company.

18 panels plus battery fitted by a brilliant team.extrmely efficient and friendly staff Nothing was a problem from first phone call to job completion. I would highly recommend Blackwell energy