Ecoplex Energy Solution LTD

I am extremely disappointed and frustrated with the service I received. What was promised to be a 1-day installation turned into almost 6 weeks of delays, disorganisation, and constant inconvenience. From the very beginning, the experience went downhill. The roofing team left after only 3 hours, leaving the job unfinished, and I had to wait for them to return on another day. Then the electricians called in sick, which caused another 2-week delay. When they finally arrived, three of them, they still didn’t finish the job, and I was left waiting yet another week and a half for someone to return. And instead of coming back to complete my installation, they continued taking on other jobs while mine was left half done. On the final visit, a completely different team showed up, who had to figure out what the previous team had done. As if that wasn’t enough, I also experienced a leak in the attic after the first visit, which should never happen after a “professional installation.” In addition, the batteries were opened on the day of install, seals broken, and one of the batteries even had visible damage, something I had to discover myself rather than being informed. Throughout this entire time, I lost hours from work, had to rearrange my schedule, and spent far too much time chasing updates, coordinating teams, and trying to get someone to take responsibility. While I did receive a small discount as compensation for the time I lost, it doesn’t come close to making up for the amount of stress and wasted time. In the end, after nearly six weeks, the system was finally completed, the BER assessment carried out, and the grant steps sorted, but the process to get there was absolutely unacceptable. A customer should never have to deal with this level of mismanagement. I cannot recommend this company based on my experience. The lack of organisation, poor communication, repeated delays, and the need for multiple teams to redo or finish each other’s work made this one of the most stressful home projects I have ever dealt with. I hope they take this feedback seriously, because no customer should have to go through what I did.

I found Ecoplex to give a fantastic service overall. Their sales rep (John Kelly) did a great job talking us through the detail, and their installers (both panel installers and electricians) were excellent. I've also had a good experience with their after sales team, having installed in Jan 2025, and leaving it this long to put the review in to be sure of the overall experience. Well done Ecoplex. It's nice to be able to report a very positive experience.

Tremendously happy with my new solar install from Ecoplex Energy. From the very beginning I was given a full report on how solar could work on my roof. I got installed a few weeks later and the crew completed a clean & tidy job. Now 6 months later my bills have more than halved & they were on the money with how they projected my system to perform. I would recommend using Ecoplex if you are looking at getting solar installed.

We had an extremely positive experience with Ecoplex Energy. The sales rep Ben Kavanagh was great to deal with. He went through all our options, and answered my many ( many ) questions. Ben was available on the phone for the following few weeks as I got several comparable quotes. He was never pushy & always happy to help. Once we decided Ecoplex was our company we got our installation date and it all went smoothly. We have our system running for 5 weeks now and couldn't be happier. The roofer team are efficient & very clean. The electricians are great and very helpful with setting up the App. I'd highly recommend Ben & his team. The process from start to finish was flawless. Karen Heffernan

We had a great experience with Ecoplex. Dylan Vettraino was very thorough during the initial consultation. He explained the system in detail and answered all our questions clearly. The pricing was competitive and transparent with no pressure at any stage. The installation went smoothly and everything is working as expected.

Ohme charger install

Great service and product . I got Ohme charger , installer was very friendly , clean and gave me clear instructions to use . Highly recommended

Great service from start to finish

I had EcoPlex out recently to install an EV charger, and from start to finish the service was top class. The pricing was competitive, their communication was consistent and clear and the work was done with no disruption and in a very timely manner

6 months in and all going well

Received a number of quotes in the summer, Ecoplex was amongst the most competitive and the sales person was among most helpful /knowledgeable that I'd met in person. Install was completed quickly, all has been good with the workmanship over the last 6 months, no issues with the roof or with the electrical work, and all my paperwork was submitted in a very timely manner. The only small disappointment was in relation to a changeover switch. Some discussion over and back on what options were available to me, ultimately did not go ahead with the proposed changeover and Ecoplex had no problem removing the itemised cost from the quote. In the end I was happy with the resolution and felt that Ecoplex were very fair in how they handled the situation. The after service support has been great, particularly in relation to battery support and updates, which gives me comfort going forward. 6 months in, very happy with the level of work and the performance of the system, as well as the support post install.

Not recommended

Not recommended，This company has absolutely no credibility. Paid €700 upfront in November for a charging station installation. Electricians later proposed an unprofessional and potentially unsafe solution and asked for extra payment. I canceled and requested a refund. 25 days later, still no refun

EFFIENCY

EFFIENCY, FRIENDLY STAFF THAT KNOW THEIR PRODUCT AND VERY HELPFUL