Bord Gais Energy Limited

Great staff and communications is easy and no robot voice machine. Plus great discount on the bills and contracts. I have being a customer for 3 years and I just renewed my contract for another year and they called me no more than 5 minutes on phone 📱 quick and easy. I highly recommend.

While some of their customer services dept are excellent, with some others you would wonder if they received any training? Some often give out incorrect information especially with regard to information about direct debits. A recent query is currently in its fourth week, without a satisfactory answer. But as as service provider they are good, they like others just dont want customer asking questions, customers should just pay their bills and leave them alone!!

I have been a customer with Bord Gais close for 4 years now, up to this year customer service was really good. This year when I went to try and renew my plan I was on hold for over 20 minutes on two occasions so I choose the same EV Smart plan as I was on last year thought the online option.  When I checked my account over the weekend I was shocked to discover that I wasn't on the same EV Smart Plan, I wasn't on any plan This is really important as we charge two EV's at night and has a result our bill increased dramatically. Very difficult to talk to some now, could only talk to a robot when I called today.

I have never had any issue with them. I have been a private and a business client for the last few years, any time I have a question, support is fairly easy to reach. With most companies, you are not a valued costumer after your first contract, but with Bord Gais Energy, they value their costumers, and try to keep the lowest most attractive price every year upon renewal. Haven't felt the need to search for a different supplier, and to continue being with them.

Made the switch to Level Pay and Direct Debit, as a long term customer of Bord Gais, achieving a discount rate of 32% on Rural Tarrif rate. Particularly welcome at this time, with rising energy costs and autumnal temperatures. Customer service was found to be both supportive and helpful, troublefree and prompt. Selected suitable direct debit date to suit customer needs. Just one phone conversation brought prompt benefits. Bord Gais taking care of loyal customers. Recommended, without the need to switch providers. 🌟