PureVolt

I would highly recommend the Pure Volt team. Great customer service, very knowledgeable and helpful. The communications from the roofers and electricians during the install were excellent and the installation as a whole was completed on time and the quality of the install was perfect, very neat and tidy. The panels are in 4 months now and are performing even better than expected.

I started making enquiries to Solar installation companies in the autum of 2022. Most companies didnt bother to respond, some did but soon lost interest when they realised I had done my research and didnt want to just go with "what everyone else does" (whatever that means). PureVolt were the ONLY company that bothered to do a site visit and discuss what my requirements were and if they were feasable. Anything that was not possible was worked around with suggestions that were explained to me with no sales pressure to "Sign today for a special discount". As it turned out, they were wone of the more better priced quotes unlike some of the gougers out there. My install date had to be pushed back a few times due to supply issues (everyone wanted solar in Autum 2022), but i was kept well informed by John each time. Not once did i have to chase for an update. The guys who came to do the installation were complete proffesionals! They discussed everything with be before they started. I wanted cables routing in a certan way to a specific place and Ian the electrician explained where he could and could not do what i was asking and provided reasons why. The placement of panels on the roof was a tricky one (which is why many companies went silent upon seeing a photo of the house) but the lads stuck at it and I was left with a professional and tidy installation. (I think i called Ian the electrician "an artist"). After a month or so, I started getting error messages on the inverter. I contacted PureVolt and they raised a ticket with the support team for the inverter. After the support team checking the inverter remotely a few times, PureVolt organised a replacement inverter and came to fit it. I think after sales support is sometimes overlooked by people comparing prices only. Many companies install, take your money and you never hear from them again when there is a problem. I am confident that 9 months on, I could contact PureVolt and receive support. Highly recommended!

From the initial site inspection with Dan and the emails back and forth with Kelly we couldn't be happier with the service and the system itself. Everything was communicated clearly and all completed in the timeframe given. The work was very neat and done well. I would be happy to recommend PureVolt Solar to anyone.

Purevolt reply received almost a month later. ‘Sorry we have been busy and have a 3 month waiting list and we will be in touch nearer the time’. Nearer what time? A month to reply, and 3 month for you to sort a 3 month waiting list. Someone is having a joke. Milk the Solar PV demand while you can, but if you cannot get the basic principle of replying to a potential customer, I fear for the longevity of Purevolt. Imagine having an aftersales issue.

Would like to thank the crew at PureVolt Solar for the work they did on my grandmother’s house. She was really appreciative of the service and the guys for being so good with her. Would recommend the crew to anyone in need.